Items must be returned within 14 days of receipt and any received thereafter may be denied. All returning items must be shipped through traceable mail at the customer's expense. Items must be returned in their original condition, unworn, unwashed with all tags still attached.
The instructions form is included in your package: please follow this form and return your unwanted items within 14 days of receiving it. Clearly state your Order Number on the outside of the package, so that it can be easily recognized.
Xenia E-boutique Returns
3/304 Montague Rd,
West End, QLD
Upon receipt of your package, all returned items will be inspected before a refund is issued. You will receive your refund within 7 business days and you will be informed via the email address that is listed on your XENIA account when this transaction is complete. If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our customer care at firstname.lastname@example.org and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Please note that the goods are your responsibility until they reach the warehouse.
Returned items will be issued as a refund to the customer.
Due to the popularity of our range we cannot guarantee that we will have a different size in stock to exchange. For this reason any returns will automatically be issued as a Refund.
Returns are processed within 7 working days of receiving your items.
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us.
We are happy to replace, repair, or exchange goods in the case of a manufacturing fault.
Shipping is non-refundable except in cases where we may have made an error.
In the unlikely event that we have sent you an incorrect garment, please send back the dress via the cheapest standard international delivery and we will be more than happy to reimburse you. This should cost no more than $15.00AUD and as a result we will only reimburse shipping costs up to $15 for International customers and $10 for Australian customers.